Overview: If you need assistance with your website, whether it's a content update, technical issue, or any other request, our support team is always here to help. You can easily submit a ticket through our support center, our support email, or reach out to your brand success manager.
Steps to Submit a Ticket:
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Log into the Support Center:
- Visit support.highervisibility.com and log in with your credentials.
- If this is your first request you will receive an email to verify your new account.
- Our support desk is restricted by domains, so please use your company email.
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Choose a Request Type:
- Select the appropriate category for your request:
- Content Updates (e.g. adding a new service, chat bot, or publishing a blog post)
- Website Backups (e.g. rolling back to a previous version of your site)
- Technical Issues (e.g. plugin issues, malware, form routing problem)
- Select the appropriate category for your request:
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Provide Detailed Information:
- Clearly explain your request in the description field. The more detail you can provide our support team, the quicker we can resolve the issue or apply your content.
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Attach Relevant Files:
- If applicable, attach any files, such as images for content updates or screenshots of the issue.
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Submit the Ticket:
- Click "Submit" and our team will respond within our (SLA) timeframes.
Response Time:
- First Response: Within 24 hours.
- Issue Resolution: Typically within 48 hours, depending on the complexity of the request.